Thanks for your timely response!
I tried the first to steps with no luck unfortunately.
I'm currently trying the final step that you provided. I've also emailed Microsoft again, about the issue. Fingers crossed, if I can find a fix for this issue, hopefully that will mean some relief for others!
Thanks again, and I'll let you know the results.
*edit* Final step didn't work either. I guess the only thing left to do is to keep searching. Still waiting to hear from Microsoft though.