"theanna" <guest@xxxxxx-email.com> wrote in message
news:9cbc181cc12017ed6bca77bce6e7632a@xxxxxx-gateway.com...
Quote:
>
> Malke;1075065 Wrote: Quote:
>> theanna wrote: Quote:
>> > > >
>> > >
>> > > Hello...
>> > > Until just recently my x64 has been freezing completely on me
>> > > randomly..I'm not sure if anyone else uses Cox Communications for the
>> > > internet, but after I set it up on this computer it's gone bad on
>> > me...
>> > > first if I were to listen WMP it stops midway song and everything
>> > stops
>> > > working, then just browsing the net will freeze it, CTRLaltdlte won't
>> > > work and I have to shut it down manually...
>> > > I have run chkdsk soooo many times, I have also downloaded a registry
>> > > repair program, defrag, dsk cleanup, and everything imaginable.
>> > > I want to avoid defrag because I don't want to loose my files and
>> > > programs. > > Back up your data *now*. Then either take the machine
>> > > to a competent
>> local
>> computer tech to be accurately diagnosed or do a clean install of
>> Windows.
>> Don't do the clean install without first testing the hardware,
>> particularly
>> the hard drive and the RAM since your symptoms can be caused by
>> failing
>> hardware as well as software (Windows, malware, etc.). If the
>> hardware is
>> good, you will want to do a clean install since the registry repair
>> program
>> you used will have wrecked Windows further.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers - Don't Panic!
>> 'index' (http://www.elephantboycomputers.com/#FAQ) >
>
>
> What is a "clean install of windows" and dont I need a disk for that?
>
>
> --
> theanna ..
Your computer should have come with either a disk intended for
that purpose or instructions on how to create one. If you have
one specific to that computer, either you or the competent tech
should do the clean install from that disk. Any competent tech
should have at least one general purpose Windows disk to use
if retaining features specific to that model of computer is less
important than just getting some version of Windows to run,
though. There are restrictions on using one specific to one
model of computer on another model, even one from the same
company, so try to avoid that.
Many competent techs use a general purpose version that will
try to pack all the files from before into a directory tree afterwards;
but they'll need to use a 64-bit sufficiently similar version to do
that for you. Note that this usually allows you to recover the
data files afterwards from that directory tree, but very few
programs.
Robert Miles