LordJohnx3

I just got a brand new laptop(Sony Vaio VGN-FW351J), and I just got a new game called CoH(Company of Heroes*Tales of Valor*) and I installed it and it said all "Great" at everything needed for system requirments and also I downloaded all the latest updates and patches. But when I played all I saw were no figures, I could see shadows, movement in the dirt, and buildings, just not images of the people or tanks, I exchanged it 3 times, but the same thing, so I don't know what to do now. Could you please help me out? That would be really appreciated.By the way if this helps at all, my video card is: (Mobile Intel(R) 4 Series Express Chipset Family).
Thanks,

LordJohnx3