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Old 07-01-2009   #19 (permalink)
MSDOS


Windows Xp Pro SP2
 
 

Re: Cannot install Junk Email Filter KB970012

Quote  Quote: Originally Posted by miki69 View Post
Hello,

I've tried dozen of times to install this update, but always failed. I have even downloaded it manually from Microsoft website, but no luck.

Any idea what might be causing the problem?
Office SP2 and Vista SP2 installations worked as a charm, no issues.

EDIT: This is the logfile I get:

Description:
An error report containing information about the updates that failed installation has been generated. Update for Outlook 2007 Junk Email Filter (kb970012) failed to install.

Problem signature:
Problem Event Name: instmsp
Problem Signature 01: {90120000-0030-0000-0000-0000000ff1ce}
Problem Signature 02: 12.0.6425.1000
Problem Signature 03: opatchinstall.applypatch
Problem Signature 04: 1601
Problem Signature 05: {dc4a962b-9ec2-469c-bc9c-87312adaee81}
Problem Signature 06: x
Problem Signature 07: 4.5.6002.18005
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057

Additional information about the problem:
LCID: 1033



Cheers,
Miki
Just a wild thought ...Install the Windows Installer 3.1 from the given link

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c (http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c)

restart the system and then try to apply the patch.
My System SpecsSystem Spec