biayacollins

I wonder if somebody can help. My very elderly dad who is not pc literate seems to have a trojan. It's difficult to tell as I don't live nearby so have been unable to look at his laptop. My sister-in-law visited at the weekend and tried to download some media software and half way through she told my dad it couldn't be done and left it. Since then he's been unable to access the internet - error message "IE has stopped working" and the laptop just continually reboots. He is running Vista Home. Somebody else had a look and told him he has a trojan. He can't actually get the laptop to start up so that he can run an anti-virus (not even sure if he has one).
I need something simple and easy that I can talk him through over the phone. He has contacted PC world but can't afford their health check at the moment.
Any help would be much appreciated.

thanks caroline