goatboy9876

My Epson 3-in-1 CX4800's scanner stopped working (copying and printing is fine). I have tried (with live phone help from Epson) several times to reinstall scanner drivers, but, even after downloading them, the message comes up: Windows failed to install drivers. Cannot find file specified. Epson had me find the file folder, click on the file (which obviously was there), try again, but same message. They finally said it is an OS issue, mine is vista home premium 32 bit. Can someone help me with this? Thanks a lot!