Since you're referring to your
Windows Live Messenger contacts, it would be appropriate if you'll get in touch with their support team for proper assistance needed. Here are the steps to do this:
1.Go to Choose your version of Windows Live Messenger or MSN Messenger
2. Click on the version of messenger that you're using.
3. On the left panel click any FAQ (Frequently Asked Questions) link.
4. On the lower right corner of the page click “Get more help”
5. Click “Get support”
6. Complete the e-form and then click Submit.
Or you can visit Windows Live Help Windows Live Technicians Will Help You With Your Problem