"gllund" <gllund@xxxxxx> wrote in message
news:FD4799B4-BA20-4D16-88A1-E927D4CE820B@xxxxxx
Quote:
>
> It is one driver download but it seems that it won't download the scanner
> portion because everything works on the printer like copy, photo and text
> from the computer. I've tried to download without antivirus and without
> firewall but still no luck. This is my second all in one with the same
> problem. I thought it might be the software but they both will not let me
> scan.
> Thanks
> Gord
It kind of sounds like you do not have bi-directional communication through
your printer cable. The computer is sending information out to the printer,
but cannot receive information back, such as from the scanner.