LadyL

well I have one of those email stating that I have x number of virus, and it took me a few minutes to find out it was fake, when I clicked on info button and they wanted money for a virus program, so now I can't go on line , but I did find a post from neverhavemoney about malwarebytes, and what to do, I guest I should tell you that my unit is vista home premium 32, down loaded malware, saved on desktop, changed to safe mode ran malware, but before it finished this note came up" Internal error:Failed to expand shell folder constant userappdata" so what is the next step besides restoreing which I just did 10 days ago. Iam on my laptop, please please help