I will help you resolve your issue.

Here is the solution...


1. Connect the printer to your computer.

2. Click on Start button >> Control Panel >> Hardware and Sound >> Printers.

3. Click Add a printer.

4. In the Add Printer Wizard, select Add a local printer.

5. Select the Use an existing port check box.

6. In the Use an existing port drop-down list, select USB001 virtual printer
port and then click Next.

7. On the Install the printer driver page, select the printer manufacturer
HP (not Hewlett-Packard) and the printer name Deskjet 970cse, and then click
Next.

8. Select "Replace the current driver" and click Next and then Finish.

I hope, this should resolve the issue.

Please get back to me if the issue persists...

I'll be waiting for your response....