
Quote: Originally Posted by
shani20
have you found the solution? My friend had the same problem and she gave me the laptop to fix it. I looked and looked but couldn't find a solution and I am about to suggest her to reformat the laptop but i don't think she is keen to that idea.
Shannon

Why would you reformat the machine over a service issue? Doesn't seem like a logical solution at all...
Plus the solution is posted right above my post