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Old 01-31-2007   #6 (permalink)
Erik Van Reeth


 
 

RE: Remote Assistance in Vista

Hi

I have exactly the same issue.
2 VISTA RTM machines.

The event :

Log Name: Application
Source: Microsoft-Windows-RemoteAssistance
Date: 1/31/2007 7:52:26 AM
Event ID: 3
Task Category: None
Level: Critical
Keywords:
User: BELGACOM\id080389a
Computer: ITNBGC-GXVOBIF5.BGC.local
Description:
Application will terminate, a critical error was detected in
d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
OnErrorProc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-RemoteAssistance"
Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>0</Task>
<Opcode>2</Opcode>
<Keywords>0x1000000000000000</Keywords>
<TimeCreated SystemTime="2007-01-31T06:52:26.743Z" />
<EventRecordID>162</EventRecordID>
<Correlation />
<Execution ProcessID="2524" ThreadID="2120" />
<Channel>Application</Channel>
<Computer>ITNBGC-GXVOBIF5.BGC.local</Computer>
<Security UserID="S-1-5-21-2409279258-912252499-2098677328-1111" />
</System>
<EventData>
<Data
Name="file">d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp</Data>
<Data Name="line">4553</Data>
<Data Name="function">OnErrorProc</Data>
<Data Name="error">2147952454</Data>
</EventData>
</Event>

Is there some update in the meantime ?

Many thanks
Erik

"JThek [MS]" wrote:

> This problem was seen in earlier builds and was fixed in the final Vista
> (RTM) build. Are you running the RTM version or are you running a pre-RTM
> build? If you are running RTM can you add the following info:
>
> The XML from the detailed view of the Remote Assistance Event.
> 1) Open event viewer
> 2) Browse to Remote Assistance error event
> 3) Select Details view
> 4) Copy entire XML blob (which includes an error code) and post.
>
> "avdhorst" wrote:
>
> > When I try to establish Remote assistance to a workstattion in my domain i
> > get the message:
> >
> > Windows Remote Assistance is closing. An unknown error occurred so the
> > session was disconnected.
> >
> > Eventlog:
> > Application will terminate, a critical error was detected in
> > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > OnErrorProc
> >
> > Anyone a idea? I think it's a bug.

My System SpecsSystem Spec