Mark

I have Windows Vista 64bit upgrade retail and when I went to use
Microsoft chat support, it requires the PID. I choose what country I am
in, what version of software and then the product ID. After entering the
product ID it says

"The product ID number you entered is not supported in the country that
you have selected. Enter another product ID number or select a different
support option below."

Microsoft has told me my product is OEM, pirated, not 64 bit and finally
said it was downloaded from Digital River. Microsoft support is such a
mess.

I see on these groups I am not the only person having this problem but
yet MS says it is me or my software. MAYBE someone at MS would look into
this issue at a higher lever as opposed to keep pushing me off to a 3rd
world country support staff which is useless.

I have also ran the WGA tool and used every thing I can find to verify
my software as authentic and it passes them all. Does anyone have any
idea why this is happening?

Mark