JThek [MS]

Hi Erik,
Since this is a released product (and not a Beta) we will need to get the
Microsoft Support org involved. Please file a bug report and we will follow
up.
Thanks for your help and patience.


"Erik Van Reeth" wrote:

> Hi JThek
>
> You can ping me on my office email : erik.van.reeth AT hp.com
> I can forward you also my telephone number afterwards.
>
> Many thanks in advance
> Erik
>
>
>
> "JThek [MS]" wrote:
>
> > Erik, what's the best way to get in touch with you? Thx!
> >
> > "Erik Van Reeth" wrote:
> >
> > > Hi
> > >
> > > I have exactly the same issue.
> > > 2 VISTA RTM machines.
> > >
> > > The event :
> > >
> > > Log Name: Application
> > > Source: Microsoft-Windows-RemoteAssistance
> > > Date: 1/31/2007 7:52:26 AM
> > > Event ID: 3
> > > Task Category: None
> > > Level: Critical
> > > Keywords:
> > > User: BELGACOM\id080389a
> > > Computer: ITNBGC-GXVOBIF5.BGC.local
> > > Description:
> > > Application will terminate, a critical error was detected in
> > > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > > OnErrorProc
> > > Event Xml:
> > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > > <System>
> > > <Provider Name="Microsoft-Windows-RemoteAssistance"
> > > Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
> > > <EventID>3</EventID>
> > > <Version>0</Version>
> > > <Level>1</Level>
> > > <Task>0</Task>
> > > <Opcode>2</Opcode>
> > > <Keywords>0x1000000000000000</Keywords>
> > > <TimeCreated SystemTime="2007-01-31T06:52:26.743Z" />
> > > <EventRecordID>162</EventRecordID>
> > > <Correlation />
> > > <Execution ProcessID="2524" ThreadID="2120" />
> > > <Channel>Application</Channel>
> > > <Computer>ITNBGC-GXVOBIF5.BGC.local</Computer>
> > > <Security UserID="S-1-5-21-2409279258-912252499-2098677328-1111" />
> > > </System>
> > > <EventData>
> > > <Data
> > > Name="file">d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp</Data>
> > > <Data Name="line">4553</Data>
> > > <Data Name="function">OnErrorProc</Data>
> > > <Data Name="error">2147952454</Data>
> > > </EventData>
> > > </Event>
> > >
> > > Is there some update in the meantime ?
> > >
> > > Many thanks
> > > Erik
> > >
> > > "JThek [MS]" wrote:
> > >
> > > > This problem was seen in earlier builds and was fixed in the final Vista
> > > > (RTM) build. Are you running the RTM version or are you running a pre-RTM
> > > > build? If you are running RTM can you add the following info:
> > > >
> > > > The XML from the detailed view of the Remote Assistance Event.
> > > > 1) Open event viewer
> > > > 2) Browse to Remote Assistance error event
> > > > 3) Select Details view
> > > > 4) Copy entire XML blob (which includes an error code) and post.
> > > >
> > > > "avdhorst" wrote:
> > > >
> > > > > When I try to establish Remote assistance to a workstattion in my domain i
> > > > > get the message:
> > > > >
> > > > > Windows Remote Assistance is closing. An unknown error occurred so the
> > > > > session was disconnected.
> > > > >
> > > > > Eventlog:
> > > > > Application will terminate, a critical error was detected in
> > > > > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > > > > OnErrorProc
> > > > >
> > > > > Anyone a idea? I think it's a bug.