Yes it is OEM, and OEM is part of the product ID. So that explains it all.
The number I put in was correct but I didn't know about the OEM issue. So
thankyou very much for your help.
--
Tommo
"Jupiter Jones [MVP]" wrote:
> Tommo;
> You mean the Product ID?
> Right click My Computer and click Properties.
> The Product ID is near the bottom of the page.
>
> Is your Vista retail or OEM?
> If OEM, contact the seller for support.
> Microsoft does not support most issues with OEM.
> One of the several reasons OEM is cheaper than retail.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Tommo" <Tommo@discussions.microsoft.com> wrote in message
> news:B0B901D3-2A6C-47C7-8246-803FD35B6068@microsoft.com...
> > As I have a few problems with Vista I am trying to contact Microsoft
> > direct
> > for free help. The screen keeps saying my product number is not
> > valis, when
> > I know it definitely is.
> >
> > Help please.
> > --
> > Tommo
>
>