Your pc came preinstalled from Dell, hence it is an OEM version of Vista,
and as such, is not entitled to support from Microsoft. OEM installs have a
different Product ID, and it is not recognized by the online Microsoft
support system. Dell is responsible for providing support.
What problems are you having?
--
Jane, not plain
64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"Ken Lyon" <ken at lyonhouse.us> wrote in message
news
A0E1A46-35B5-409E-A782-A70DC966596C@microsoft.com...
> I'm having real problems with my new Vista pc. I click on "help &
> support"
> and get to a screen where I can submit an email request for help. Then I
> get
> a screen asking for my product id. It offers to find it for me, and then
> gives me "The product ID number you entered is not valid or is not in the
> correct format." So I type it in myself. And get the same message.
>
> How can this be? I bought the pc from a reputable vendor, Dell.
>
> Ken