Not to be too flippant, Jane, I guess the first problem I'm having is that
the MS msg didn't say what you said so clearly, that for this product id, I
need to go to Dell.
As for what problems am I having, the list is very very long. I've been
working to get my vista pc to do what I was (slowly) doing on my old xp pc
for over a month now, and I'm still running into problems that take hours or
longer to fix. The most recent one is with frontpage 2003 under vista.
Simply adding a hyperlink to a page takes frontpage down. I'm simply
wondering when a fix for this will be available. I've already ordered an xp
disk from dell, and I'm wondering if I'm going to have to use it.
Ken
"Jane C" wrote:
> Your pc came preinstalled from Dell, hence it is an OEM version of Vista,
> and as such, is not entitled to support from Microsoft. OEM installs have a
> different Product ID, and it is not recognized by the online Microsoft
> support system. Dell is responsible for providing support.
>
> What problems are you having?
>
> --
> Jane, not plain 
64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> "Ken Lyon" <ken at lyonhouse.us> wrote in message
> news
A0E1A46-35B5-409E-A782-A70DC966596C@microsoft.com...
> > I'm having real problems with my new Vista pc. I click on "help &
> > support"
> > and get to a screen where I can submit an email request for help. Then I
> > get
> > a screen asking for my product id. It offers to find it for me, and then
> > gives me "The product ID number you entered is not valid or is not in the
> > correct format." So I type it in myself. And get the same message.
> >
> > How can this be? I bought the pc from a reputable vendor, Dell.
> >
> > Ken
>