Don't worry about it - if you can't understand, it's the computer's fault,
not yours.
Open the Start menu. Click All Programs. Select "Maintenance". Select
"Problems Reports and Solutions". Click "View Problem History". Look for the
crash/error in question. Double-click the report in question. What is that
data? (You can use "Copy to Clipboard" to easily include this data in your
message)
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Eryn" <Eryn@discussions.microsoft.com> wrote in message
news:024387AA-456D-4097-BCFC-CC0C06D941EB@microsoft.com...
> I'm not very computer literate. However, it is saying that part of the
> time,
> it has sent an error report. However, there are no solutions available
> for
> the problem at this time! My computer is brand new, so I don't understand
> why this program doesn't work.
>
> "zachd [MSFT]" wrote:
>
>>
>> Ah - so it doesn't crash and allow you to send an error report?
>>
>> That's "ERROR: IO Device: The request could not be performed because of
>> an
>> I/O device error".
>>
>> The bit about "Windows will close the program and notify you when a
>> solution
>> is available" is most interesting since it sounds like you're sending an
>> error report to Microsoft, which could map to a crash bucket. If there
>> was
>> a crash and a sent error report, that would be quite interesting and I'd
>> love to get that associated bucket number here-
>> http://zachd.com/pss/pss.html#bucket
>> =\
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "Eryn" <Eryn@discussions.microsoft.com> wrote in message
>> news:ECF22CAD-C285-4A76-8E0F-A71B2977E088@microsoft.com...
>> > It says:
>> > The DVD Maker engine returned an error code (37) when burning the disc.
>> >
>> > It also listed error codes of (-2147023779) and (-14).
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> What data is in the event viewer about that crash?
>> >> http://zachd.com/pss/pss.html#bucket
>> >> may help.
>> >>
>> >> --
>> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >> "Eryn" <Eryn@discussions.microsoft.com> wrote in message
>> >> news:F922F373-F8B8-4784-9164-BC5EFE3F640F@microsoft.com...
>> >> >I recently purchased a new computer and I am trying to use the DVD
>> >> >Maker. I
>> >> > continue to receive 2 different error messages. I receive the first
>> >> > after
>> >> > trying to add a video made in Windows Movie Maker:
>> >> >
>> >> > 0 files were unsuccessfully added
>> >> > 1 file could not be added
>> >> > Unspecified error.
>> >> >
>> >> > After trying to add the file again, it seems to work. However, once
>> >> > I
>> >> > select the video and click burn, I receive the following message:
>> >> >
>> >> > Windows DVD Maker Has Stopped Working
>> >> > A problem caused the program to stop working correctly. Windows
>> >> > will
>> >> > close
>> >> > the program and notify you if a solution is available.
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>