Thanks for your help. Here's the info:
Product
Windows DVD Maker
Problem
Stopped working
Date
3/11/2007 11:27 PM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: DvdMaker.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b0
Fault Module Name: lmpgd10.ax
Fault Module Version: 4.0.0.157
Fault Module Timestamp: 4497e7a9
Exception Code: c0000005
Exception Offset: 000015d9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
Extra information about the problem
Bucket ID: 365692751
"zachd [MSFT]" wrote:
>
> Don't worry about it - if you can't understand, it's the computer's fault,
> not yours.
>
> Open the Start menu. Click All Programs. Select "Maintenance". Select
> "Problems Reports and Solutions". Click "View Problem History". Look for the
> crash/error in question. Double-click the report in question. What is that
> data? (You can use "Copy to Clipboard" to easily include this data in your
> message)
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Eryn" <Eryn@discussions.microsoft.com> wrote in message
> news:024387AA-456D-4097-BCFC-CC0C06D941EB@microsoft.com...
> > I'm not very computer literate. However, it is saying that part of the
> > time,
> > it has sent an error report. However, there are no solutions available
> > for
> > the problem at this time! My computer is brand new, so I don't understand
> > why this program doesn't work.
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> Ah - so it doesn't crash and allow you to send an error report?
> >>
> >> That's "ERROR: IO Device: The request could not be performed because of
> >> an
> >> I/O device error".
> >>
> >> The bit about "Windows will close the program and notify you when a
> >> solution
> >> is available" is most interesting since it sounds like you're sending an
> >> error report to Microsoft, which could map to a crash bucket. If there
> >> was
> >> a crash and a sent error report, that would be quite interesting and I'd
> >> love to get that associated bucket number here-
> >> http://zachd.com/pss/pss.html#bucket
> >> =\
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >> "Eryn" <Eryn@discussions.microsoft.com> wrote in message
> >> news:ECF22CAD-C285-4A76-8E0F-A71B2977E088@microsoft.com...
> >> > It says:
> >> > The DVD Maker engine returned an error code (37) when burning the disc.
> >> >
> >> > It also listed error codes of (-2147023779) and (-14).
> >> >
> >> > "zachd [MSFT]" wrote:
> >> >
> >> >>
> >> >> What data is in the event viewer about that crash?
> >> >> http://zachd.com/pss/pss.html#bucket
> >> >> may help.
> >> >>
> >> >> --
> >> >> Speaking for myself only.
> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >> --
> >> >> "Eryn" <Eryn@discussions.microsoft.com> wrote in message
> >> >> news:F922F373-F8B8-4784-9164-BC5EFE3F640F@microsoft.com...
> >> >> >I recently purchased a new computer and I am trying to use the DVD
> >> >> >Maker. I
> >> >> > continue to receive 2 different error messages. I receive the first
> >> >> > after
> >> >> > trying to add a video made in Windows Movie Maker:
> >> >> >
> >> >> > 0 files were unsuccessfully added
> >> >> > 1 file could not be added
> >> >> > Unspecified error.
> >> >> >
> >> >> > After trying to add the file again, it seems to work. However, once
> >> >> > I
> >> >> > select the video and click burn, I receive the following message:
> >> >> >
> >> >> > Windows DVD Maker Has Stopped Working
> >> >> > A problem caused the program to stop working correctly. Windows
> >> >> > will
> >> >> > close
> >> >> > the program and notify you if a solution is available.
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>