Trick

1) Bought Gateway GM5424 Vista Ultimate 2/26/07
2) Set up Windows Mail
3) Everything worked fine for 7 to 10 days; sending & receiving
4) Then a message header got stuck in the outbox and could not be deleted
5) This prevented Windows Mail from sending on that account.
6) Used another account until it too had a stuck header.
7) Called Gateway; told to use restore point before the problem; no help
8) Referred to MS Help
9) Phoned MS; worked thru auto response to where I agreed to pay; Ugh
10) First greeter answered and he said this really was a no-pay incident;
got MS case number
11) Spent 4 or 5 sessions with MS help on the phone poking around for
several days.
12) MS finally had me stop all processes, Windows Mail, copy inbox, sent box
& e-mail accounts to desktop; then deleted the whole mail local folder; and
cleared reycycle bin; restarted; started Windows Mail
13) The program regenerated all the mailboxes blank; then copied back all
the accounts, inbox, sent box & overwrote the regenerated & empty mail box
files.
14) This cleared the stuck headers & I was able to send again.

Got that? Wow, I recommend working fixes with MS phone help online. They
know there is an issue; the beginning root cause is the "winmail.fol" file in
each system box is sometimes deleted and that was what we found - it had
been somehow deleted from my outbox folder. That is the issue they are
working to get to final root cause.