Gary VanderMolen

Thanks for that report. Glad to see Microsoft is working on it.
There may be some relevance to the symptom of the missing winmail.fol file.
I am also missing winmail.fol in the Outbox folder.

Gary VanderMolen

"Trick" <Trick@discussions.microsoft.com> wrote in message news:F39C4463-3E9D-414E-A4A8-90A20DFB27E6@microsoft.com...
> 1) Bought Gateway GM5424 Vista Ultimate 2/26/07
> 2) Set up Windows Mail
> 3) Everything worked fine for 7 to 10 days; sending & receiving
> 4) Then a message header got stuck in the outbox and could not be deleted
> 5) This prevented Windows Mail from sending on that account.
> 6) Used another account until it too had a stuck header.
> 7) Called Gateway; told to use restore point before the problem; no help
> 8) Referred to MS Help
> 9) Phoned MS; worked thru auto response to where I agreed to pay; Ugh
> 10) First greeter answered and he said this really was a no-pay incident;
> got MS case number
> 11) Spent 4 or 5 sessions with MS help on the phone poking around for
> several days.
> 12) MS finally had me stop all processes, Windows Mail, copy inbox, sent box
> & e-mail accounts to desktop; then deleted the whole mail local folder; and
> cleared reycycle bin; restarted; started Windows Mail
> 13) The program regenerated all the mailboxes blank; then copied back all
> the accounts, inbox, sent box & overwrote the regenerated & empty mail box
> files.
> 14) This cleared the stuck headers & I was able to send again.
>
> Got that? Wow, I recommend working fixes with MS phone help online. They
> know there is an issue; the beginning root cause is the "winmail.fol" file in
> each system box is sometimes deleted and that was what we found - it had
> been somehow deleted from my outbox folder. That is the issue they are
> working to get to final root cause.