Gary VanderMolen

Peter, read that post again. The OP didn't have to spend any money.
I think it is good that many people are complaining directly to Microsoft
because that will spur MS on to get to the root cause of this issue and
fix it permanently. The band-aid fixes that have been posted here have
no guarantee that the problem wont happen again.

Gary VanderMolen

"Peter Foldes" <okf22@hotmail.com> wrote in message news:e1FAk%23$ZHHA.4872@TK2MSFTNGP03.phx.gbl...
This has been posted may times. To get rid of a stuck mail in a default folder like inbox,outbox you need to delete your Win Mail
Data base and then set it up again. You could have saved some money by reading some of the posts regarding this issue. It was
posted many times in the past .

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Trick" <Trick@discussions.microsoft.com> wrote in message news:F39C4463-3E9D-414E-A4A8-90A20DFB27E6@microsoft.com...
> 1) Bought Gateway GM5424 Vista Ultimate 2/26/07
> 2) Set up Windows Mail
> 3) Everything worked fine for 7 to 10 days; sending & receiving
> 4) Then a message header got stuck in the outbox and could not be deleted
> 5) This prevented Windows Mail from sending on that account.
> 6) Used another account until it too had a stuck header.
> 7) Called Gateway; told to use restore point before the problem; no help
> 8) Referred to MS Help
> 9) Phoned MS; worked thru auto response to where I agreed to pay; Ugh
> 10) First greeter answered and he said this really was a no-pay incident;
> got MS case number
> 11) Spent 4 or 5 sessions with MS help on the phone poking around for
> several days.
> 12) MS finally had me stop all processes, Windows Mail, copy inbox, sent box
> & e-mail accounts to desktop; then deleted the whole mail local folder; and
> cleared reycycle bin; restarted; started Windows Mail
> 13) The program regenerated all the mailboxes blank; then copied back all
> the accounts, inbox, sent box & overwrote the regenerated & empty mail box
> files.
> 14) This cleared the stuck headers & I was able to send again.
>
> Got that? Wow, I recommend working fixes with MS phone help online. They
> know there is an issue; the beginning root cause is the "winmail.fol" file in
> each system box is sometimes deleted and that was what we found - it had
> been somehow deleted from my outbox folder. That is the issue they are
> working to get to final root cause.