Gary VanderMolen

Wow, you have already covered all the suggestions I would have
had you try. Congrats on a very thorough write-up.
It's a real mystery why the mail server is not accepting your wife's
credentials. I presume your provider (Inet.fi) also has web mail
access, and you have tried your wife's credentials through the
web mail access?

The next test would be a temporary trial of an alternate email
program, such as Thunderbird. If it succeeds, this would
narrow the difficulty down to WinMail itself.

Gary VanderMolen

"Jadecougar" <Jadecougar@discussions.microsoft.com> wrote in message news:CEFD5B19-C345-451E-BDB3-256A96A22CFF@microsoft.com...
> Hi,
>
> Briefly...
>
> We have Vista Ultimate installed and we are using Windows Mail. I have set
> up two (2) separate personal accounts for my wife and I. Both are from the
> same ISP. All SMTP and POP3 server settings were correctly added. No mistakes
> were made.
>
> We are sharing the same physical computer and are using one "family" profile
> to avoid profile confusion. Internet connection is working smoothly so I
> would rule that out straight away.
>
> My own personal email account can connect with the mail server &
> send/receive email as it should.
>
> My wife's, however, cannot and provides us with the following error.
>
> Account: 'mail.inet.fi (1)', Server: 'mail.inet.fi', Protocol: POP3, Server
> Response: '-ERR [AUTH] invalid user or password', Port: 110, Secure(SSL): No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> From the above, it would depict that there's an authorization problem? Am I
> correct in that assumption? What if the credentials I have already used for
> her account are, in fact, ok? What can I actually do then? SSL is not needed
> with our ISP. Remember, my own account from the same ISP works!?!?!
>
> We are using Computer Associates security suite (without the anti-spam)
> which contains Anti-virus, firewall, and spyware program. I have already
> followed some common advice to disable the email scanning settings from the
> anti-virus. I have re-created the email accounts after doing that and am
> still encountering the same problem --> My account connects and receives
> email and my wife's does not.
>
> My question is twofold really...
>
> 1. Does anyone have (or has had) similar problems?
> 2. Does anyone have a possible solution for this issue?
>
> Thanks in advance to anyone that can assist with this frustrating problem!
>
> Warm regards from Finland!