You just connected the printer to the notebook without installing any
software?
Uninstall and reinstall it, by following the directions at:
http://www.coribright.com/windows/Article_One.htm
(originally written for XP but it's the same procedure in Vista)
Updated software can be found at:
http://h10025.www1.hp.com/ewfrf/wc/s...468827&lang=en
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows
"Cindy" <c.tsao@hotmail.com> wrote in message
news:OHE9hTLfHHA.4552@TK2MSFTNGP04.phx.gbl...
> Hi,
>
> I have a HP printer Photosmart 8230 and the very first time when I
> connected
> the USB port to my laptop, it worked. However, after that, everytime when
> I
> power up my laptop, an error would appear says the printer spooler is
> stopped.
>
> I went to the printer folder and realized that it's empty. So, I tried to
> add a new printer. However, every single time when I tried to go through
> the
> process, I am getting that error message about the spooler ever step away.
> If I keeps restarting the spooler, eventually, I'll get the error message
> saying the driver doesn't exist with the error code: 0x000006be.
>
> I've talked to HP tech support and they suggested it is a Windows problem.
> I
> have Vista Home Premium.
>
> I need my printer, so, anyone has any idea how to fix this problem?
>
>