I followed your instruction and it is still not working. While installing
the new driver, I got error messages saying the driver wasn't installed
correctly. The good news is, after I uninstall the driver and reinstall it
again, I connected the printer through the USB port as instructed. Vista
actually detected the new device, which is the first time since I was
getting all the error from the spooler before. However, the installation of
the driver still failed and I still can't use my printer and the spooler
stopped error message starts to appearing all over again.
Anything else I can do at this point?
"Cari (MS-MVP)" <NewsGroups@coribright.com> wrote in message
news:%23LRH%23dffHHA.3676@TK2MSFTNGP05.phx.gbl...
> You just connected the printer to the notebook without installing any
> software?
>
> Uninstall and reinstall it, by following the directions at:
> http://www.coribright.com/windows/Article_One.htm
>
> (originally written for XP but it's the same procedure in Vista)
>
> Updated software can be found at:
> http://h10025.www1.hp.com/ewfrf/wc/s...468827&lang=en
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Cindy" <c.tsao@hotmail.com> wrote in message
> news:OHE9hTLfHHA.4552@TK2MSFTNGP04.phx.gbl...
> > Hi,
> >
> > I have a HP printer Photosmart 8230 and the very first time when I
> > connected
> > the USB port to my laptop, it worked. However, after that, everytime
when
> > I
> > power up my laptop, an error would appear says the printer spooler is
> > stopped.
> >
> > I went to the printer folder and realized that it's empty. So, I tried
to
> > add a new printer. However, every single time when I tried to go through
> > the
> > process, I am getting that error message about the spooler ever step
away.
> > If I keeps restarting the spooler, eventually, I'll get the error
message
> > saying the driver doesn't exist with the error code: 0x000006be.
> >
> > I've talked to HP tech support and they suggested it is a Windows
problem.
> > I
> > have Vista Home Premium.
> >
> > I need my printer, so, anyone has any idea how to fix this problem?
> >
> >
>