By which method is this fax being sent and where is the phone number being
typed? Have you tried using international format? That always works best.
--
Russ Valentine
[MVP-Outlook]
"Active IT Design" <ActiveITDesign@discussions.microsoft.com> wrote in
message news:5F142BF8-A5B7-4895-91C1-502BCBC43734@microsoft.com...
>I have a client running Vista Business on and SBS 2003 network. He's
>having
> trouble faxing with Vista. He can fax out okay when he picks the
> recipient
> from his address book but he's unable to just type in a local fax number
> and
> hit send. I've tried typing the fax number multiple ways, for example say
> the number was local and 123-4567. I've tried typing 123-4567 and 1234567
> and 1 areacode 1234567, and so on. The same error appears no matter what.
> The error is:
>
> screen shot here http://www.activeitdesign.com/faxandscanerror.jpg and
> typed
> out below.
>
> The message could not be sent.
> One or more recipients do not have a fax address. Please check your
> Address
> Book and make sure all the recipients have a valid fax address.
>
> Now, I could see this being a valid error if he was trying to pick a name
> from his address book but he's just trying to type in a number manually.
> His
> partner, also running Vista Business, has no problems manually typing in a
> number. I've checked and thier dialing rules are the same. Even though
> my
> screen shot link above shows him set to use My Location for dialing, this
> error happens even when the rule is set to none, which is how you would
> normally send a local fax. The fax number goes red and the error appears
> no
> matter what he types in the TO field. The only difference between guy1
> (not
> working) and guy2 (working) is that guy1 has the SMS Link features enabled
> in
> Outlook 2007 which adds another MAPI address book. I myself use SMS Link
> though and have no problems faxing out of my Vista Business system / SBS
> 2003
> network.
>
> Both Vista and SBS are running latest patches so I'm running out of ideas
> on
> what could be causing this.
>
>
> - Jon
> Active IT Design, LLC
> www.activeITdesign.com
>