I'm not sure what you mean by the "method the fax is being sent." I tested
this myself using RDP into his system. All I'm doing is starting up the Fax
and Scan program and clicking New Fax, typing in a local fax number, a
subject, and hitting Send. It fails instantly, the error pops up and turns
the fax number to red as if it were invalid. Even though it's a local
number, i've tried the international dialing by typing +1 (areacode) number,
for example +1 (234) 567-8900 but the result is the same. The other vista
PC is fine.
Please see my screen shot here, the number is being typed in the "TO" field,
the only place it can be.
http://www.activeitdesign.com/faxandscanerror.jpg
--
- Jon
Active IT Design, LLC
www.activeITdesign.com
"Russ Valentine [MVP-Outlook]" wrote:
> By which method is this fax being sent and where is the phone number being
> typed? Have you tried using international format? That always works best.
> --
> Russ Valentine
> [MVP-Outlook]
> "Active IT Design" <ActiveITDesign@discussions.microsoft.com> wrote in
> message news:5F142BF8-A5B7-4895-91C1-502BCBC43734@microsoft.com...
> >I have a client running Vista Business on and SBS 2003 network. He's
> >having
> > trouble faxing with Vista. He can fax out okay when he picks the
> > recipient
> > from his address book but he's unable to just type in a local fax number
> > and
> > hit send. I've tried typing the fax number multiple ways, for example say
> > the number was local and 123-4567. I've tried typing 123-4567 and 1234567
> > and 1 areacode 1234567, and so on. The same error appears no matter what.
> > The error is:
> >
> > screen shot here http://www.activeitdesign.com/faxandscanerror.jpg and
> > typed
> > out below.
> >
> > The message could not be sent.
> > One or more recipients do not have a fax address. Please check your
> > Address
> > Book and make sure all the recipients have a valid fax address.
> >
> > Now, I could see this being a valid error if he was trying to pick a name
> > from his address book but he's just trying to type in a number manually.
> > His
> > partner, also running Vista Business, has no problems manually typing in a
> > number. I've checked and thier dialing rules are the same. Even though
> > my
> > screen shot link above shows him set to use My Location for dialing, this
> > error happens even when the rule is set to none, which is how you would
> > normally send a local fax. The fax number goes red and the error appears
> > no
> > matter what he types in the TO field. The only difference between guy1
> > (not
> > working) and guy2 (working) is that guy1 has the SMS Link features enabled
> > in
> > Outlook 2007 which adds another MAPI address book. I myself use SMS Link
> > though and have no problems faxing out of my Vista Business system / SBS
> > 2003
> > network.
> >
> > Both Vista and SBS are running latest patches so I'm running out of ideas
> > on
> > what could be causing this.
> >
> >
> > - Jon
> > Active IT Design, LLC
> > www.activeITdesign.com
> >
>
>
>