I saw your screen shot the first time. It was of no help. We still need
accurate steps to repro your problem, including your fax modem
configuration.
--
Russ Valentine
[MVP-Outlook]
"Active IT Design" <ActiveITDesign@discussions.microsoft.com> wrote in
message news:E277E089-0927-4D1E-AD6D-BB8853F930DE@microsoft.com...
> I'm not sure what you mean by the "method the fax is being sent." I
> tested
> this myself using RDP into his system. All I'm doing is starting up the
> Fax
> and Scan program and clicking New Fax, typing in a local fax number, a
> subject, and hitting Send. It fails instantly, the error pops up and
> turns
> the fax number to red as if it were invalid. Even though it's a local
> number, i've tried the international dialing by typing +1 (areacode)
> number,
> for example +1 (234) 567-8900 but the result is the same. The other
> vista
> PC is fine.
>
> Please see my screen shot here, the number is being typed in the "TO"
> field,
> the only place it can be.
> http://www.activeitdesign.com/faxandscanerror.jpg
>
>
> --
> - Jon
> Active IT Design, LLC
> www.activeITdesign.com
>
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> By which method is this fax being sent and where is the phone number
>> being
>> typed? Have you tried using international format? That always works best.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Active IT Design" <ActiveITDesign@discussions.microsoft.com> wrote in
>> message news:5F142BF8-A5B7-4895-91C1-502BCBC43734@microsoft.com...
>> >I have a client running Vista Business on and SBS 2003 network. He's
>> >having
>> > trouble faxing with Vista. He can fax out okay when he picks the
>> > recipient
>> > from his address book but he's unable to just type in a local fax
>> > number
>> > and
>> > hit send. I've tried typing the fax number multiple ways, for example
>> > say
>> > the number was local and 123-4567. I've tried typing 123-4567 and
>> > 1234567
>> > and 1 areacode 1234567, and so on. The same error appears no matter
>> > what.
>> > The error is:
>> >
>> > screen shot here http://www.activeitdesign.com/faxandscanerror.jpg and
>> > typed
>> > out below.
>> >
>> > The message could not be sent.
>> > One or more recipients do not have a fax address. Please check your
>> > Address
>> > Book and make sure all the recipients have a valid fax address.
>> >
>> > Now, I could see this being a valid error if he was trying to pick a
>> > name
>> > from his address book but he's just trying to type in a number
>> > manually.
>> > His
>> > partner, also running Vista Business, has no problems manually typing
>> > in a
>> > number. I've checked and thier dialing rules are the same. Even
>> > though
>> > my
>> > screen shot link above shows him set to use My Location for dialing,
>> > this
>> > error happens even when the rule is set to none, which is how you would
>> > normally send a local fax. The fax number goes red and the error
>> > appears
>> > no
>> > matter what he types in the TO field. The only difference between guy1
>> > (not
>> > working) and guy2 (working) is that guy1 has the SMS Link features
>> > enabled
>> > in
>> > Outlook 2007 which adds another MAPI address book. I myself use SMS
>> > Link
>> > though and have no problems faxing out of my Vista Business system /
>> > SBS
>> > 2003
>> > network.
>> >
>> > Both Vista and SBS are running latest patches so I'm running out of
>> > ideas
>> > on
>> > what could be causing this.
>> >
>> >
>> > - Jon
>> > Active IT Design, LLC
>> > www.activeITdesign.com
>> >
>>
>>
>>