Steve Cochran

You might check the bellsouth website troubleshooting FAQs. Its possible
there is a setting there that blocks attachments somewhere in your mail
configuration that you can change, but I don't know.

steve

"dml0162" <dml0162.2q10s9@no-mx.forums.net> wrote in message
news:dml0162.2q10s9@no-mx.forums.net...
>
> I use Bellsouth for my email. I am unable to open attachments when
> logged into my email account on a new VISTA machine I just bought. It
> works fine on my home computer with XP.
>
> The files I cannot open are Word and Excel. When I click on them
> nothing happens. When I click on properties for the attachment, the
> screen is blank (or says there is no information) for "name",
> "protocol," "type," and "address." When I forward the email to my yahoo
> email account, the attachments open fine on the same VISTA machine.
>
> I have fully licensed versions of the Mircosoft products and I have
> even tried opening up Word or Excel before trying to open the
> attachments. I cannot even save them to a file first. The option of
> saving to a file or opening it does not even come up. It just does
> nothing.
>
> Since they open fine in yahoo mail, my guess is that there is something
> incompatible between Bellsouth webmail and VISTA. I use the Kaspersky
> internet security suite but don't think that could be the problem.
>
> Anyone else experience this?
>
>
> --
> dml0162