Hugh Wyn Griffith

You might try what has worked for a number of people here and that is
to install the XP software using Run as Adminsitrator and also
Compatibility mode if necessary.

If you do try this first remove all HP software that has been installed
for the device; delete the printer icon in the Control Panel / Printer;
and unplug the printer cable from the PC.

Then reboot and start the software installation using Run as
Administrator on the setup.exe file for the HP software. You do this by
right mouse clicking on that setup.exe file and selecting Run as
Administrator.

Do not connect the printer or its cable to the PC until either the
software tells you to or you get to [Finish]