They collected it yesterday (day after first engineer called to site) and
promised to have it fixed very quickly.
Can't complain about response so far so hopefully they will be true to their
word.
However, motherboard and PSU have been swapped out already (though replaced
with identical).
As they will almost certainly be replacing more (same?) components will the
configuration be deemed to have changed,
or as identical components will be used will the OS not know the difference?
The point is that I have activated Vista and several other programs
including Outlook and Office Home. Will I have a nightmare trying to
reactivate ? (Even more so if the hard disk is replaced and I get back what
is in effect a new machine)
Phypps
"Richard G. Harper" <rgharper@email.com> wrote in message
news:uW3klVNmHHA.1388@TK2MSFTNGP05.phx.gbl...
> Computer=new.
> Computer=faulty.
>
> TAKE IT BACK for warranty repair work or replacement.
>
> --
> Richard G. Harper [MVP Shell/User] rgharper@gmail.com
> * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
> * PLEASE post all messages and replies in the newsgroups
> * The Website - http://rgharper.mvps.org/
> * HELP us help YOU ... http://www.dts-l.org/goodpost.htm
>
>
> "phypps" <nobody@nospam.com> wrote in message
> news:x92dnQ8FerJ0qtHbnZ2dnUVZ8q2dnZ2d@bt.com...
>>I have a brand new computer which worked perfectly for one week then died
>>and won't boot.
>> It starts to flicker into life and then dies (but some fans stay on)
>> Occasionally it does POST and seems to be on its way but then dies after
>> a few seconds.
>>
>> Manufacturers sent engineer to repair.
>> Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of
>> case USB etc.
>> Disconnect all peripherals except monitor and keyboard.
>> In other words a bare bones system to systematically diagnose problem.
>>
>> Didn't work.
>> Changed video card
>> Didn't work
>> Dismantled machine and changed motherboard.
>> Didn't work.
>> Changed PSU.
>> Didn't work
>> Swapped CPU (only 2 cores instead of 4 but just to see)
>> didn't work
>> Swapped memory and tried every combination of 1, 2, and 4GB.
>> Didn't work
>>
>> On the odd occasions we were able to get into the bios menu he checked
>> fan speeds, voltages, temperatures, etc
>> Everything seemed to be OK.
>> come out of Bios and continue booting. Dies after a few seconds.
>> A couple of time we actually got to the windows desktop but died at
>> apparantly random points.
>>
>> The engineer ran out of things to try and had to give up.
>> I am waiting to see what they come up with next.
>>
>> Apart from the (very real possibility) of multiple faulty components, the
>> problem is identical in every respect no matter what they did, which is
>> very strange.
>>
>> Possibly someone out there has seen something similar and could offer
>> pointers ?
>>
>>
>> Thanks in advance
>> Phypps
>>
>>
>
>