Frank Bright

I'm glad you got it solved. I too have had bad experiences with HP support.
They will, without much thought at all, suggest you do a full recovery and
reformat. I was trying to do a partition once with them and they said 'Use
Your (self-made) Recovery Disk'. I swore up and down that the (self-made)
recovery disk was not giving me an option to create or pick a partition.
But they kept insisting that it would.

It turned out that I was correct. The self-made recovery disk is a One-Two
step to get your computer back to factory settings. Reformatting is a simple
'Yes or No' question. I have data backups, but I had to re-do my whole
system again for nothing.

They are especially good at sounding like experts on the phone and giving
you advice that sounds right at the time. Every time I've used them, I would
hang up and go to implement their solution, only to find that it was
half-baked and not completely thought through.

Every tech support person should begin by asking this simple question: What
peripherals are you running and what software have you recently installed?

Thanks, Frank B.



"KristleBawl" <kristlebawl@hotmail.com> wrote in message
news:eSCqyH3pHHA.1148@TK2MSFTNGP06.phx.gbl...
> If you have a physical firewall with your router then the software
> firewall needs to be turned off, because two firewalls will not work well
> together.
>
> KB
>
> "Hunter James" <HunterJames@discussions.microsoft.com> wrote in message
> news:33CA1739-9484-4E04-B088-A1EBE0594485@microsoft.com...
>> Thank you, Frank Bright, for you respond. My problem was dowloading from
>> hp.com. I have solved the problem .
>> I found out that my DSL router also as a firewall with it. What I did was
>> go
>> to that router firewall and lower the setting from medium to low. Now I
>> can
>> download from hp.com. With all the experts I talked to no one of them
>> thought
>> of this. With this computer, with Vista and the last computer with XP,
>> the
>> people I sugggest you stay away from is HP support group. All caused me,
>> with
>> both computers to have to go into full recovery and solve nothhing.
>> Thank you
>> --
>> Love For All
>>
>>
>> "Frank Bright" wrote:
>>
>>> I may have misunderstood your post. If you were trying to download
>>> updates
>>> from HP.com, that is certainly different than dealing with the HP Update
>>> program. In fact, you may want to give the HP Update program a try if
>>> nothing else works.
>>>
>>> Good Luck, Frank B.
>>>
>>>
>>> "Hunter James" <HunterJames@discussions.microsoft.com> wrote in message
>>> news:E934AEFB-14BA-41F9-8AA4-5C9D225F1EA9@microsoft.com...
>>> >I have a new computer, HP Pavilion MediaCenter TV PC. with
>>> > Windows Vista Home Premium
>>> > When I try to download updates from Hp.com update site, I can't
>>> > download
>>> > nothing. All I get is a page that said, PAGE CANNOT BE DISPLAYED.
>>> > Check
>>> > your
>>> > internet connection.
>>> > My internet connect is fine. I talked to my IP and they tryed
>>> > difference
>>> > setting with firewall and had me check other things. He couldn't help.
>>> > I
>>> > called HP Support was on the phone with then for hours. They didn't
>>> > help.
>>> > All
>>> > HP support did was foulup my computer so I had to go into a full
>>> > recovery.
>>> > Checked with Help adn support person from Norton Security center, It
>>> > has
>>> > nothing to do with Nortron.
>>> > I talked to a friend of mine who asked a friend of his about this
>>> > problem.
>>> > He said there is a setting you have to change but he couldn't remember
>>> > what
>>> > it is.
>>> > --
>>> > Love For All
>>>
>