Hi,
Disable all running software, in particular antivirus and antispyware
software.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
"jcduk" <jcduk@discussions.microsoft.com> wrote in message
news
005E629-4916-454E-9618-CFBCB06719FA@microsoft.com...
> HELP! I'm trying to upgrade to Vista Premium. When it begins, it goes
> thru
> the "collecting information" stage - but I think I'm having a problem.
> This
> is taking hours! I stopped the installation as nothing seemed to be
> happening. There was no disk drive ctivity - it just seemed to be frozen.
> (Screen wasn't - it was still showing the green activity bar moving in the
> center, but the one in the corner never moved....)
>
> Any suggestions?????
> JD