GrayPM,
Thanks for the exact error message. If you have the U3 software installed
on the device, remove it as it's incompatible with Vista. You need to use
the special U3 removal tool or not all of the software will be removed. The
tool can downloaded from the website of the manufacturer of your device
(SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
to use WinXP to remove the U3 software.
--
freddy
"GrayPM" wrote:
> Many thanks for the replies "freddy", afraid I had tried variants of these,
> all to no avail. As said Vista does recognise the devices by name, and
> apparently puts in the appropriate drivers then fails to use one (?) critical
> file. Actual message is -
>
> "Update Driver Software - Data Traveler U3
>
> Windows encountered a problem installing th driver software for your device
>
> Windows found driver software for your device but encountered an error while
> attempting to install it.
>
> USB Mass Storage Device
>
> The system cannot find the file specified.
>
> If you know the manufacturer of your device, you can visit its website and
> check the support section for driver software."
>
> As said I have contacted the manufaturer of one of my devices, Kingston, and
> they cannot supply an driver, they do have an update file but that is for
> when the device has been recognised by Vista. The other USB device is made by
> Samsung and you have to now which branch of its comglorerate you need to
> contact. Another device is made by Toshiba, their Japanese site gives details
> of the drive (U3) and states that drivers will be available in February
> 2007(!!), but no short-cut is available. Presumably they expected the drivers
> (32 bit or 64 bit) to be within the Vista installation.
>
> As said in my initial posting, it seems as if this is happening to a lot of
> other Vista users, does Microsoft know? And if so will they issue a bulletine
> or patch?
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > I found the following posted on the HP website for its customers having USB
> > detection problems:
> >
> > http://h10025.www1.hp.com/ewfrf/wc/f...name=c00820197
> >
> > You can't have too many of these.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > devices when I install the unit Vista recognises them, installs a driver and
> > > then tells me that a file is missing and thathat the installation is stopped
> > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > I have duly done. Still the devices are not recognised or the file is still
> > > reported as missing. Kingston haven't got back to me since I reported the
> > > failure although they did promise to (now 4 days).
> > > From my searching on this Group and via the web this seems a common problem
> > > (solved by above??) any one suggest another 'work around', I have even tried
> > > getting Vista to recognise these devices as other brands.
> > > --
> > > Gray