Both the utilities U3 Uninstall [
http://www.u3.com/uninstall/final.spx] and
launchpadremoval require that the device is recognised and working within the
operating system. As I was never able to get as far as being able to install
the U3 facilities etc due to the 'driver fault' both utilities demand that
the device be working.
I am still of the opinion that it is a Microsoft Vista fault, either Vista
on my machine has 'lost' the driver files, a Microsoft Update has removed
[inadvertently] the files or no appropriate drivers were provided within
Vista.
Just had a word with a reseller of USB Mass Media Devices, and he stated to
me that he knows a lot of people with this problem and they are reverting
back to XP!
As said, the manufacturers seem to be relying on Microsoft to provide the
drivers via the operating system and as such cannot or will not release them
separately. As gathered I have not heard from Kingston.
Do you know of any way that I can restore the USB driver files, as initially
loaded from the DVD, without having to revert back, reload Vista and thus
re-authenticate Vista?
--
Gray
"freddy" wrote:
> GrayPM,
>
> Thanks for the exact error message. If you have the U3 software installed
> on the device, remove it as it's incompatible with Vista. You need to use
> the special U3 removal tool or not all of the software will be removed. The
> tool can downloaded from the website of the manufacturer of your device
> (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> to use WinXP to remove the U3 software.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > all to no avail. As said Vista does recognise the devices by name, and
> > apparently puts in the appropriate drivers then fails to use one (?) critical
> > file. Actual message is -
> >
> > "Update Driver Software - Data Traveler U3
> >
> > Windows encountered a problem installing th driver software for your device
> >
> > Windows found driver software for your device but encountered an error while
> > attempting to install it.
> >
> > USB Mass Storage Device
> >
> > The system cannot find the file specified.
> >
> > If you know the manufacturer of your device, you can visit its website and
> > check the support section for driver software."
> >
> > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > they cannot supply an driver, they do have an update file but that is for
> > when the device has been recognised by Vista. The other USB device is made by
> > Samsung and you have to now which branch of its comglorerate you need to
> > contact. Another device is made by Toshiba, their Japanese site gives details
> > of the drive (U3) and states that drivers will be available in February
> > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > (32 bit or 64 bit) to be within the Vista installation.
> >
> > As said in my initial posting, it seems as if this is happening to a lot of
> > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > or patch?
> >
> > --
> > Gray
> >
> >
> > "freddy" wrote:
> >
> > > GrayPM,
> > >
> > > I found the following posted on the HP website for its customers having USB
> > > detection problems:
> > >
> > > http://h10025.www1.hp.com/ewfrf/wc/f...name=c00820197
> > >
> > > You can't have too many of these.
> > > --
> > > freddy
> > >
> > >
> > > "GrayPM" wrote:
> > >
> > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > then tells me that a file is missing and thathat the installation is stopped
> > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > I have duly done. Still the devices are not recognised or the file is still
> > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > failure although they did promise to (now 4 days).
> > > > From my searching on this Group and via the web this seems a common problem
> > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > getting Vista to recognise these devices as other brands.
> > > > --
> > > > Gray