GrayPM,
I'm standing by my statement in the above post. As far as I know, the U3
software is incompatible with Vista. Use a WinXP machine (friend?) to
retrieve any data and to remove the U3 software before you use the device
with Vista. Am I missing something? The OEMs can supply Vista drivers if
they so choose.
--
freddy
"GrayPM" wrote:
> Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> launchpadremoval require that the device is recognised and working within the
> operating system. As I was never able to get as far as being able to install
> the U3 facilities etc due to the 'driver fault' both utilities demand that
> the device be working.
>
> I am still of the opinion that it is a Microsoft Vista fault, either Vista
> on my machine has 'lost' the driver files, a Microsoft Update has removed
> [inadvertently] the files or no appropriate drivers were provided within
> Vista.
>
> Just had a word with a reseller of USB Mass Media Devices, and he stated to
> me that he knows a lot of people with this problem and they are reverting
> back to XP!
> As said, the manufacturers seem to be relying on Microsoft to provide the
> drivers via the operating system and as such cannot or will not release them
> separately. As gathered I have not heard from Kingston.
>
> Do you know of any way that I can restore the USB driver files, as initially
> loaded from the DVD, without having to revert back, reload Vista and thus
> re-authenticate Vista?
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > Thanks for the exact error message. If you have the U3 software installed
> > on the device, remove it as it's incompatible with Vista. You need to use
> > the special U3 removal tool or not all of the software will be removed. The
> > tool can downloaded from the website of the manufacturer of your device
> > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > to use WinXP to remove the U3 software.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > all to no avail. As said Vista does recognise the devices by name, and
> > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > file. Actual message is -
> > >
> > > "Update Driver Software - Data Traveler U3
> > >
> > > Windows encountered a problem installing th driver software for your device
> > >
> > > Windows found driver software for your device but encountered an error while
> > > attempting to install it.
> > >
> > > USB Mass Storage Device
> > >
> > > The system cannot find the file specified.
> > >
> > > If you know the manufacturer of your device, you can visit its website and
> > > check the support section for driver software."
> > >
> > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > they cannot supply an driver, they do have an update file but that is for
> > > when the device has been recognised by Vista. The other USB device is made by
> > > Samsung and you have to now which branch of its comglorerate you need to
> > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > of the drive (U3) and states that drivers will be available in February
> > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > (32 bit or 64 bit) to be within the Vista installation.
> > >
> > > As said in my initial posting, it seems as if this is happening to a lot of
> > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > or patch?
> > >
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > I found the following posted on the HP website for its customers having USB
> > > > detection problems:
> > > >
> > > > http://h10025.www1.hp.com/ewfrf/wc/f...name=c00820197
> > > >
> > > > You can't have too many of these.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > failure although they did promise to (now 4 days).
> > > > > From my searching on this Group and via the web this seems a common problem
> > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > getting Vista to recognise these devices as other brands.
> > > > > --
> > > > > Gray