Hi,
If it's only two months old then it's still under warranty. Contact the
manufacturer as they are obligated to fix it. Microsoft doesn't do that, the
system manufacturer does. I would suggest you contact someone knowledgable
enough to recover any data you wish to save before bringing it in for work.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
"Ticked Terry" <TickedTerry@discussions.microsoft.com> wrote in message
news:B25AE60E-FF49-4C0B-9999-5D9036CD93DA@microsoft.com...
> But Rick the computer is only 2 months old - I can't get microsoft to call
> or
> email me back - now what???
>
> "Rick Rogers" wrote:
>
>> Hi,
>>
>> Describe "My computer never came back up".
>>
>> To me it sounds like you have a hardware problem. I seriously doubt that
>> anyone at Microsoft Product Support or any of the major OEM's would
>> intentionally damage your system.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Ticked Terry" <Ticked Terry@discussions.microsoft.com> wrote in message
>> news:FDE9DBDF-6EA1-4131-A27B-2919F82FE61F@microsoft.com...
>> > today while on the phone with a microsoft professional, said
>> > professional
>> > asked for access to my computer because my pushing buttons didn't seem
>> > to
>> > be
>> > solving the problem. I allowed the access -- all seemed to be going
>> > well,
>> > she
>> > Deepika Tresa was going thru files and programs to "solve" my problem,
>> > 1
>> > and
>> > a half hours later I need to go teach a class. This professional and I
>> > agreed
>> > we would meet back up tomorrow between 2-4pm. Simply restart my
>> > computer
>> > and
>> > she or another professional would call tomorrow. My computer never came
>> > back
>> > up. All is lost - gone - vanished. Question: am I a complete idiot for
>> > allowing the remote access or was my professional for deleting
>> > everything
>> > I
>> > had on my computer or worse did someone steal everything off my
>> > computer?????
>> > Someone help me please. I am dead in the water!!!!
>>
>>