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Old 06-09-2007   #2 (permalink)
Bruce Chambers


 
 

Re: Cannot Download AT&T DSL connection to Dell Laptop E1705 withVIST

Dellon wrote:
> I have a brand new Dell E1705 Laptop with Microsoft Vista preinstalled by
> Dell. My Laptop can communicate with the DSL installing techs at AT&T, but
> Microsoft Vista is blocking AT&T DSL from downloading to my laptop. As a
> result, I cannot install AT&T DSL as my ISP. After several hours on the
> phone with AT&T Tech Support, they believe there is some kind of a firewall
> in Microsoft Vista blocking AT&T DSL from downloading to my laptop.. I also
> talked to Dell tech support and they said it’s an AT&T problem. Does
> anybody out there know about this problem and how to clear the Firewall
> blocking AT&T DSL installation.




It'd have to be an AT&T problem, as is no real need to "download"
anything for you to connect to a broadband ISP. At the very most, you
might need to install device drivers for the DSL modem, depending upon
how it's connected to your laptop.

Whatever additional software AT&T is asking you install apparently
isn't Vista-compatible. You might try asking AT&T what the purpose of
this software is.


--

Bruce Chambers

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