Thank you Norm for your help - But we're going to try a different approach -
Appreciate your reply -
"norm" wrote:
> Malke wrote:
> > Dellon wrote:
> >> Thanks again Bruce - We may not be using the right terminology with
> >> terms like "download" and "get access" - May not be askling the right
> >> Questions - My friend bought a new DEll E1705 laptop (paid big bucks)
> >> and signed up with AT&T Yahoo DSL - So far it's been several days of
> >> back and forth with AT&T DSL and they can't get her service
> >> "started." We just can't believe that AT&T doesn't know how to start
> >> her DSL service. Thanks Again
> >
> > Your friend may be best off having a local computer professional come to
> > her house, but here's what I'd do*:
> >
> > Go to client's house with laptop running XP or OS X. Plug laptop into
> > DSL modem with ethernet cable. Open a browser and manually activate the
> > DSL. There are instructions as to how to do this without using any ISP
> > software on www.dslreports. A professional computer person will also
> > know how to do this if you find the instructions confusing.
> >
> > The only real trick is that after you've gone through the activation
> > server stuff and assigned a username and password, you then have to log
> > back into the DSL modem with that new username and password.
> >
> > *And I'm guessing that your friend's problem is that she can't
> > successfully go through AT&T's software setup which includes
> > registering/activating the account.
> >
> >
> > Malke
>
> I would agree with Malke that you have not gotten through the whole
> setup process. A bit more info might be all that is needed to advise you
> as to what question you need to ask of tech support if you call them
> again, or resolve the issue by yourself as Malke indicates as possible.
> What type modem did you receive? Is it a plain modem or router/modem
> combo? What were the steps taken to get to the point you now are at? If
> you used the installation cd, where did this process go awry, based on
> the steps that follow?
> 1. Sign up for the service either via a phone call or online.
> 2. Receive verification from att that the service request has been
> acknowledged and a "service activation" date has been set. That
> activation may have required a tech visit to the serviced location, and
> there should have been notification that the visit took place.
> 3. Receipt of the user installation kit containing the filters, modem,
> installation cd and other hardware.
> 4. Installation of the filters, modem, ethernet cable per the
> instructions from running the cd installer.
> 5. Initial connection via the att default username and password and
> selecting and inputting the chosen customer username and password at the
> appropriate prompts (at some point a reboot is required).
> 6. Connection with the actual username and password and various
> automatic connectivity checks.
> 7. Installation of any optional software.
> 8. Ready to go.
>
>
>
>
> --
> norm
>