Thank you Malke - Appreciate your help - but we're going to try a different
approach.
"Malke" wrote:
> Dellon wrote:
> > Thanks again Bruce - We may not be using the right terminology with terms
> > like "download" and "get access" - May not be askling the right Questions -
> > My friend bought a new DEll E1705 laptop (paid big bucks) and signed up with
> > AT&T Yahoo DSL - So far it's been several days of back and forth with AT&T
> > DSL and they can't get her service "started." We just can't believe that
> > AT&T doesn't know how to start her DSL service. Thanks Again
>
> Your friend may be best off having a local computer professional come to
> her house, but here's what I'd do*:
>
> Go to client's house with laptop running XP or OS X. Plug laptop into
> DSL modem with ethernet cable. Open a browser and manually activate the
> DSL. There are instructions as to how to do this without using any ISP
> software on www.dslreports. A professional computer person will also
> know how to do this if you find the instructions confusing.
>
> The only real trick is that after you've gone through the activation
> server stuff and assigned a username and password, you then have to log
> back into the DSL modem with that new username and password.
>
> *And I'm guessing that your friend's problem is that she can't
> successfully go through AT&T's software setup which includes
> registering/activating the account.
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>