Dellon wrote:
> Thank you Norm for your help - But we're going to try a different approach -
> Appreciate your reply -
>
> "norm" wrote:
>
>> Malke wrote:
>>> Dellon wrote:
>>>> Thanks again Bruce - We may not be using the right terminology with
>>>> terms like "download" and "get access" - May not be askling the right
>>>> Questions - My friend bought a new DEll E1705 laptop (paid big bucks)
>>>> and signed up with AT&T Yahoo DSL - So far it's been several days of
>>>> back and forth with AT&T DSL and they can't get her service
>>>> "started." We just can't believe that AT&T doesn't know how to start
>>>> her DSL service. Thanks Again
>>> Your friend may be best off having a local computer professional come to
>>> her house, but here's what I'd do*:
>>>
>>> Go to client's house with laptop running XP or OS X. Plug laptop into
>>> DSL modem with ethernet cable. Open a browser and manually activate the
>>> DSL. There are instructions as to how to do this without using any ISP
>>> software on www.dslreports. A professional computer person will also
>>> know how to do this if you find the instructions confusing.
>>>
>>> The only real trick is that after you've gone through the activation
>>> server stuff and assigned a username and password, you then have to log
>>> back into the DSL modem with that new username and password.
>>>
>>> *And I'm guessing that your friend's problem is that she can't
>>> successfully go through AT&T's software setup which includes
>>> registering/activating the account.
>>>
>>>
>>> Malke
>> I would agree with Malke that you have not gotten through the whole
>> setup process. A bit more info might be all that is needed to advise you
>> as to what question you need to ask of tech support if you call them
>> again, or resolve the issue by yourself as Malke indicates as possible.
>> What type modem did you receive? Is it a plain modem or router/modem
>> combo? What were the steps taken to get to the point you now are at? If
>> you used the installation cd, where did this process go awry, based on
>> the steps that follow?
>> 1. Sign up for the service either via a phone call or online.
>> 2. Receive verification from att that the service request has been
>> acknowledged and a "service activation" date has been set. That
>> activation may have required a tech visit to the serviced location, and
>> there should have been notification that the visit took place.
>> 3. Receipt of the user installation kit containing the filters, modem,
>> installation cd and other hardware.
>> 4. Installation of the filters, modem, ethernet cable per the
>> instructions from running the cd installer.
>> 5. Initial connection via the att default username and password and
>> selecting and inputting the chosen customer username and password at the
>> appropriate prompts (at some point a reboot is required).
>> 6. Connection with the actual username and password and various
>> automatic connectivity checks.
>> 7. Installation of any optional software.
>> 8. Ready to go.
>>
>>
>>
>>
>> --
>> norm
>>
Please let us know what new approach you are taking and if it is a
success. Thanks.
--
norm