OK - thanks again - all of you out there for trying
Dellon
"norm" wrote:
> Dellon wrote:
> > Thank you Norm for your help - But we're going to try a different approach -
> > Appreciate your reply -
> >
> > "norm" wrote:
> >
> >> Malke wrote:
> >>> Dellon wrote:
> >>>> Thanks again Bruce - We may not be using the right terminology with
> >>>> terms like "download" and "get access" - May not be askling the right
> >>>> Questions - My friend bought a new DEll E1705 laptop (paid big bucks)
> >>>> and signed up with AT&T Yahoo DSL - So far it's been several days of
> >>>> back and forth with AT&T DSL and they can't get her service
> >>>> "started." We just can't believe that AT&T doesn't know how to start
> >>>> her DSL service. Thanks Again
> >>> Your friend may be best off having a local computer professional come to
> >>> her house, but here's what I'd do*:
> >>>
> >>> Go to client's house with laptop running XP or OS X. Plug laptop into
> >>> DSL modem with ethernet cable. Open a browser and manually activate the
> >>> DSL. There are instructions as to how to do this without using any ISP
> >>> software on www.dslreports. A professional computer person will also
> >>> know how to do this if you find the instructions confusing.
> >>>
> >>> The only real trick is that after you've gone through the activation
> >>> server stuff and assigned a username and password, you then have to log
> >>> back into the DSL modem with that new username and password.
> >>>
> >>> *And I'm guessing that your friend's problem is that she can't
> >>> successfully go through AT&T's software setup which includes
> >>> registering/activating the account.
> >>>
> >>>
> >>> Malke
> >> I would agree with Malke that you have not gotten through the whole
> >> setup process. A bit more info might be all that is needed to advise you
> >> as to what question you need to ask of tech support if you call them
> >> again, or resolve the issue by yourself as Malke indicates as possible.
> >> What type modem did you receive? Is it a plain modem or router/modem
> >> combo? What were the steps taken to get to the point you now are at? If
> >> you used the installation cd, where did this process go awry, based on
> >> the steps that follow?
> >> 1. Sign up for the service either via a phone call or online.
> >> 2. Receive verification from att that the service request has been
> >> acknowledged and a "service activation" date has been set. That
> >> activation may have required a tech visit to the serviced location, and
> >> there should have been notification that the visit took place.
> >> 3. Receipt of the user installation kit containing the filters, modem,
> >> installation cd and other hardware.
> >> 4. Installation of the filters, modem, ethernet cable per the
> >> instructions from running the cd installer.
> >> 5. Initial connection via the att default username and password and
> >> selecting and inputting the chosen customer username and password at the
> >> appropriate prompts (at some point a reboot is required).
> >> 6. Connection with the actual username and password and various
> >> automatic connectivity checks.
> >> 7. Installation of any optional software.
> >> 8. Ready to go.
> >>
> >>
> >>
> >>
> >> --
> >> norm
> >>
> Please let us know what new approach you are taking and if it is a
> success. Thanks.
>
> --
> norm
>