Rob;
My understanding has been Microsoft collects basic information to help
track the problem along with a possible solution.
It seems that has changed or perhaps something else determines if/when
to collect the information.
In your case, it seems resources are expended with no apparent gain
possible.
Whether this is now the norm or something else is at work we shall
have to wait and see.other than tracking how many contact Microsoft
for the hotfix.
--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar http://www.dts-l.org
"Rob" <Rob@discussions.microsoft.com> wrote in message
news:8380F11C-62D8-4B27-956F-C62DFD16ADB7@microsoft.com...
>I recently started noticing problems with losing sound and/or losing
>my mouse
> when I wake the PC up from Sleep mode.
>
> Two MSFT KB articles seemed to address these two problems (KB929734
> and
> KB934237).
>
> However, the hotfixes are not available via normal windows update,
> but
> rather I had to contact MSFT support and I was emailed both as links
> with a
> password to open them.
>
> I understand that the hotfixes in question haven't been thoroughly
> tested
> but seeing as I wasn't asked any questions, technical or otherwise,
> in order
> to obtain these two hotfixes, why do they even bother making people
> go
> through the hassle of contacting them and then be provided with a
> link and a
> password, that expires in 7 days by the way, to get them? Why not
> just put
> the link up in the KB article itself? It's very odd and seems to be
> a
> resource hogging process IMO.