I never thought about them tracking the sheer number of downloads of the
hotfixes. They can do that even with just having an active link but I guess
it's more accurate by the method they currently employ.
"Jupiter Jones [MVP]" wrote:
> Rob;
> My understanding has been Microsoft collects basic information to help
> track the problem along with a possible solution.
> It seems that has changed or perhaps something else determines if/when
> to collect the information.
>
> In your case, it seems resources are expended with no apparent gain
> possible.
> Whether this is now the norm or something else is at work we shall
> have to wait and see.other than tracking how many contact Microsoft
> for the hotfix.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Rob" <Rob@discussions.microsoft.com> wrote in message
> news:8380F11C-62D8-4B27-956F-C62DFD16ADB7@microsoft.com...
> >I recently started noticing problems with losing sound and/or losing
> >my mouse
> > when I wake the PC up from Sleep mode.
> >
> > Two MSFT KB articles seemed to address these two problems (KB929734
> > and
> > KB934237).
> >
> > However, the hotfixes are not available via normal windows update,
> > but
> > rather I had to contact MSFT support and I was emailed both as links
> > with a
> > password to open them.
> >
> > I understand that the hotfixes in question haven't been thoroughly
> > tested
> > but seeing as I wasn't asked any questions, technical or otherwise,
> > in order
> > to obtain these two hotfixes, why do they even bother making people
> > go
> > through the hassle of contacting them and then be provided with a
> > link and a
> > password, that expires in 7 days by the way, to get them? Why not
> > just put
> > the link up in the KB article itself? It's very odd and seems to be
> > a
> > resource hogging process IMO.
>
>