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Old 07-21-2007   #6 (permalink)
Botany Bay


 
 

Re: can't send email error: 0x800C013E

Gary,
Thanks for all your help. I created the new account and that got a new email
through. Apparently I had an email stuck in the outbox that appeared to be
blocking all outgoing messages. Winmail sent the message on the new account
but did not send the messages from the old account. I was able to delete all
emails in the outbox except one. I used the WMutil by Stephen L. Cochran to
clean out the inbox http://www.oehelp.com/WMUtil/ . That seems to have solved
the problem. I don't know how that one message got corrupted (McAfee?) but I
went ahead and uninstalled the antivirus anyway. Again, thanks for
assistance.

"Gary VanderMolen" wrote:

> Afterwards, verify and correct (if necessary) the Outgoing
> mail server port number; it should be port 25. You can
> check this by going to Tools, Accounts, select the account,
> Properties, Advanced.
> If Windows Mail still can't send, you may have to recreate
> that account from scratch, then delete the old account.
>
> Once your email is working again, download and install a
> compatible antivirus, such as the free version of Avast:
> http://www.avast.com/eng/download-avast-home.html
>
> Gary VanderMolen
>
>
> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:6271EA92-15D5-43DC-94F7-1398F52C883D@microsoft.com...
> > Thanks very much. Will I need to do anything else, system restore, or fiddle
> > with Windows Mail settings, after uninstalling the antivirus?
> >
> > "Gary VanderMolen" wrote:
> >
> >> The Port: 0 error is a dead give-away of damage from an invasive
> >> antivirus program. Disabling McAfee is not sufficient. You must
> >> completely uninstall it.
> >>
> >> Gary VanderMolen
> >>
> >>
> >> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
> >> > Can no longer send email. worked find for 3 months. Receive this error
> >> > message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
> >> > No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
> >> > mail should be Port: 25.
> >> > I Have disabled email scanning and firewall in McAfee.
> >> > did a System Restore to 3 weeks earlier did not correct problem.

>
>
>

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