When I checked "always show icons, never thumbnails" I was able to explore
the Windows Mail folder without crashing. I deleted the thumbnail cache
using disc cleanup, as you said, but when I went back and unchecked "always
show icons," I was back to square one. Now Windows Explorer crashes again
when I scroll down to the bottom of Program Files, and the Windows Mail file
folder is inaccessable.
It must be a thumbnail path... right?
"dean-dean" wrote:
> To test the corrupted thumbnail cache theory, try this (you can turn it back
> on after the test).
> Go to Control Panel > Folder Options > View tab. Put a check next to
> "Always show icons, never thumbnails" (Apply, OK).
>
> Navigate to C:\Program Files\Windows Mail using the Tiles View. Does
> opening the folder crash explorer? Even with its icon reset to the Default?
>
> If it doesn't crash, or I guess even if it does, go to Start
> Menu\Programs\Accessories\System Tools and open Disk Cleanup.
> Put a checkmark next to Thumbnails. Click on OK This will rebuild your
> Thumbnails database.
>
> Then un-check "Always show icons, never thumbnails" (Apply, OK).
>
> "JasonH" <JasonH@discussions.microsoft.com> wrote in message
> news
83D7C48-4CD2-49B5-A529-3E2D848E0339@microsoft.com...
> > I'm running Vista Home Premium x86. Everything is up to date, antivirus
> > and
> > antispyware are clean. About a week ago, I started noticing that whenever
> > I
> > went into Computer, opened C:\Program Files and scrolled to the bottom of
> > the
> > list (in Tiles view), I would get an instant "Windows Explorer Has Stopped
> > Working" message and crash out to my desktop. Through trial and error, I
> > determined that the dynamic icon for C:\Program Files\Windows Mail was
> > somehow causing this, and sure enough, when I went to a static icon view
> > like
> > Details, I could scroll all the way down with no problems. I've edited
> > the
> > WM folder icon so that it no longer crashes Windows Explorer on sight, but
> > now whenever I try to open C:\Program Files\Windows Mail (just the folder,
> > not the program) it still crashes Windows Explorer -- even after restarts.
> > The modified date for the Windows Mail folder is 7/11/07 -- which was the
> > day
> > I installed the latest batch of patches from Windows Update, so I think
> > the
> > last Windows Mail patch is somehow to blame. At any rate, this never
> > happened before 7/11/07.
> >
> > It seems like it must be a corrupted icon or thumbnail path, but the crash
> > happens so quickly that I can't do anything about it. I suppose I could
> > tinker with it in safe mode, but I don't know if I could identify the
> > offending file. The Windows Mail program seems to open normally (though I
> > use Outlook, so I can't tell if it's working). I guess I just want to
> > report
> > this to MS so that it cah be dealt with in a future patch. It does,
> > however,
> > make me wish I could just uninstall the problematic program...
>
>