JasonH

Responses appended:

"dean-dean" wrote:

> In Start Menu\Programs\Accessories, click on Run. Copy and Paste this in
> the Run box: C:\Program Files\Windows Mail
> Click OK. Does the folder open?


Yes, but it immediately crashes WE unless I have "Always show icons..."
checked. I cannot navigate directly to the Windows Mail folder in any way
while thumbnails are enabled without crashing WE. If I open the Windows Mail
folder and then enable thumbnails, it crashes WE instantly. (This doesn't
happen with the en-US subfolder, however.)


> In that folder, is there a (hidden, system) file called desktop.ini?


No, there isn't.



> Do you have a program on your computer from the ArcSoft company...?


No. And I didn't install any new programs between July 5 (before this
started happening) and July 20 (after). The only thing to have changed on my
system during that time was the July 11 Windows Mail spam filter patch from
MS (and all the other MS patches, I guess).


> If you do, does the program add a context
> menu item when you right-click a folder, especially, or right-click a file?
>


The only non-Office right-click programs that come up in the context of my
Program Files are 7-Zip and Avast! They both predate this problem by some
months.



> If you sort your folders by Date Modified, does the
> Windows Mail folder crash Explorer, or does another folder take its place?


Oh yeah -- the Windows Mail folder is the only offending folder. I can see
it trying to create a "full folder" thumbnail, then WE crashes.

Also, even if I have "always show icons" checked, the Windows Mail folder
will still crash out WE if I left-click on the folder while the Details Pane
is enabled. I can turn on the Details Pane *in* the folder itself and click
on every icon with no problems (again, as long as thumbnails are disabled).


>
> My suspicion is that you have a 3rd party shell extension problem.
>


Maybe, but C:\Program Files\Windows Mail is the only folder on my computer
that causes this. And it ony started around 2 weeks ago.