Mary Lou ... are you using the Vista software for the HP 6310? That should
have the option to scan from 'HP Solution Center' in the HP program. The
drivers in the Windows Vista operating system do not support button press
functionality on the printer.
Here's the HP site for the Vista software download:
http://tinyurl.com/ytxgdh
Take a look also at the 'Solve a problem', 'Scanner' link on the left hand
side of the above page. 'Needing a network' is BS ... it's a USB printer
and will work as such but, since you're now on a wireless network take a
look at the 'Wireless & Network' link in the above 'Solve a Problem' link
above. If all else fails, you can temporarily use 'MS Paint' ... File, From
Scanner or Camera', 'Scan'.
--
HTH, Fred
"Mary Lou P" wrote ...
>I bought a new Gateway computer and Windows Vista cane on it. I have "no
>scan
> options" on my HP 6310 aio. HP told me I needed a network. So I got a
> wireless and the network cable to go with it that HP recomended. After 19
> calls to HP and the patch disc that they sent me I still have "no scan
> options" I think Windows Vista was a mistake on my part and I wish I had
> never seen it. I need to scan documents to attorneys and I am dead in the
> water. Can anyone offer some help I can understand? I am NOT a computer
> wizzadr just a casual user.
>
> "Hy" wrote:
>
>> Last night I upgraded to Microsoft Vista. I have an Officejet 6310
>> All-in-One
>> printer and am having trouble printing. I have the printer connected to
>> my
>> home network. When I send something to the printer, it will sometimes
>> print
>> the first page and then half of the second before quitting. I have played
>> with the spooling settings and even tried printing directly to the
>> printer. I
>> can't even print a test page without it quitting after getting half of
>> the MS
>> logo printed. I have no problem printing from my XP computers that are
>> attached to the same network. Anyone have any advice for me?