See if this helps:
http://support.microsoft.com/kb/929461/en-us
--
I Bleed Blue and Gold
GO BEARS!
"Augusto" <Augusto@discussions.microsoft.com> wrote in message
news:5EB38293-88D5-4558-AC69-7E8E093D8E38@microsoft.com...
>I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
> ago. After the first update of Windows Vista, 2 days later, it lost access to
> the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
> there but it cannot install it (error 39). I have tried everything to get the
> CD rom back including:
> 1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
> Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
> The answer from Vista is always the same: cannot install driver, error 39.
> Can anyone offer a solution for this problem, it is driving me crazy!
>
> Thanks in anticipation,
>
> Augusto