Hi Conley,
Raxco, a maker of another disk utility, has this page of programs known to
cause this issue. You may want to run through the list to see if any of them
apply:
http://www.raxco.com/support/windows...id=494&issue=3
There isn't going to be a simple answer here, as under normal circumstances
the disk checker utility will run fine when scheduled. What you have is some
program that has altered the system and is gaining access to the drive and
running prior to the disk checker, thus preventing the exclusive access it
requires. Deciphering it will require some detective work, and simple
removal of any offending program will not always resolve the problem as it
may not undo all of the changes that the original installation made. This is
particularly so if the software was not designed for Vista.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
"Conley" <Conley@discussions.microsoft.com> wrote in message
news:6A5EE865-2655-485E-9F33-B827BDBB6B77@microsoft.com...
> Rick,
>
> I tried this twice, with services enabled and with services disabled, and
> I
> saw the same thing both times. After hitting enter at the command line
> for
> chkntfs /d, a new command line appeared (i.e., no text confirming success
> with resetting defaults, which may be the normal behavior). I then ran
> chkdsk /r and got the same error message when it tried to run after the
> reboot.
>
> "Rick Rogers" wrote:
>
>> Hi Conley,
>>
>> Try running chkntfs /d, then chkdsk.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Conley" <Conley@discussions.microsoft.com> wrote in message
>> news:6BE9C169-1A1F-41A5-A037-8638922C1998@microsoft.com...
>> > Per the KB article, I disabled all non-Microsoft services and rebooted.
>> > (There was very little there except for the antivirus program.)
>> >
>> > I then tried running chkdsk with various combinations of /f, /r and /x,
>> > and
>> > I got the following results:
>> >
>> > /f No text screen came up
>> > /r The screen with the error message re
>> > "direct
>> > access" came up
>> > /x No text screen came up
>> > /f /x No text screen came up
>> > /r /x The screen with the error message re
>> > "direct
>> > access" came up
>> >
>> > Do you know of anything else that I should be looking for if the
>> > problem
>> > is
>> > not attributable to a boot-loading third-party service or driver, which
>> > should have shown up on the Autoruns scan?
>> >
>> > Thanks for all of your time and effort.
>> >
>> >
>> >
>> > "Rick Rogers" wrote:
>> >
>> >> Hi,
>> >>
>> >> There's this: http://support.microsoft.com/kb/555484
>> >>
>> >> And as well some disk utilities make system changes that are not
>> >> undone
>> >> when
>> >> they are uninstalled. You might try running chkdsk /x to force
>> >> dismounting.
>> >>
>> >> --
>> >> Best of Luck,
>> >>
>> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> http://mvp.support.microsoft.com/
>> >> Windows help - www.rickrogers.org
>> >> My thoughts http://rick-mvp.blogspot.com
>> >>
>> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
>> >> news:BBB2E344-1202-418C-94C4-7AFB4AAFD81A@microsoft.com...
>> >> > What do you mean by "disk management software"? How does it cause
>> >> > this
>> >> > issue, and how do you undo the damage?
>> >> >
>> >> > There was a recent update to Norton Antivirus 2007, but I have
>> >> > uninstalled
>> >> > the program and installed AVG Free, and I still have the same
>> >> > problem.
>> >> > Another possibility would be a rootkit scanner called gmer that I
>> >> > tried
>> >> > out
>> >> > recently. After it caused my computer to freeze, I uninstalled it.
>> >> > I
>> >> > have
>> >> > searched the registry and the file system for any lingering traces
>> >> > of
>> >> > the
>> >> > program and found nothing. I have also run Autoruns, and I saw
>> >> > nothing
>> >> > on
>> >> > the list of what was loading at start-up that struck me as unusual.
>> >> >
>> >> >
>> >> >
>> >> > "Rick Rogers" wrote:
>> >> > .
>> >> >> Hi,
>> >> >>
>> >> >> AV programs are not the only problems, any disk management software
>> >> >> can
>> >> >> cause this issue. In addition, an update to your existing AV and
>> >> >> security
>> >> >> software can cause the issue (have you done any prior to this
>> >> >> problem
>> >> >> beginning?).
>> >> >>
>> >> >> --
>> >> >> Best of Luck,
>> >> >>
>> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> http://mvp.support.microsoft.com/
>> >> >> Windows help - www.rickrogers.org
>> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >>
>> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
>> >> >> news:AA42241E-FC9F-4AF2-B7A9-EC7EC2CE72B7@microsoft.com...
>> >> >> >I have already tried disabling my antivirus progam before setting
>> >> >> >up
>> >> >> >the
>> >> >> > scan, and it made no difference - the scan would not run.
>> >> >> > Besides,
>> >> >> > when
>> >> >> > chkdsk was working, it ran without regard to whether the
>> >> >> > antivirus
>> >> >> > program
>> >> >> > was running.
>> >> >> >
>> >> >> > "Rick Rogers" wrote:
>> >> >> >
>> >> >> >> Hi,
>> >> >> >>
>> >> >> >> Do you have any boot time antivirus scanners running?
>> >> >> >>
>> >> >> >> --
>> >> >> >> Best of Luck,
>> >> >> >>
>> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> http://mvp.support.microsoft.com/
>> >> >> >> Windows help - www.rickrogers.org
>> >> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >> >>
>> >> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
>> >> >> >> news:AEBC244A-238C-4B42-B373-47006FFAD833@microsoft.com...
>> >> >> >> > The error message comes up AFTER the scan has been requested
>> >> >> >> > and
>> >> >> >> > scheduled
>> >> >> >> > and the computer has been rebooted so that the scan can run.
>> >> >> >> >
>> >> >> >> > "Rick Rogers" wrote:
>> >> >> >> >
>> >> >> >> >> Hi,
>> >> >> >> >>
>> >> >> >> >> Any volume in use cannot be dismounted, which is required for
>> >> >> >> >> chkdsk
>> >> >> >> >> to
>> >> >> >> >> run
>> >> >> >> >> a full check. Normally, one is prompted for it to be
>> >> >> >> >> completed
>> >> >> >> >> on
>> >> >> >> >> the
>> >> >> >> >> next
>> >> >> >> >> reboot, does this not occur for you?
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Best of Luck,
>> >> >> >> >>
>> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> >> http://mvp.support.microsoft.com/
>> >> >> >> >> Windows help - www.rickrogers.org
>> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >> >> >>
>> >> >> >> >> "Conley" <Conley@discussions.microsoft.com> wrote in message
>> >> >> >> >> news:51C84671-6DAC-4D37-9595-DC559753ECEE@microsoft.com...
>> >> >> >> >> > The chkdsk utility will no longer run. Instead, I get this
>> >> >> >> >> > error
>> >> >> >> >> > message:
>> >> >> >> >> > "cannot open volume for direct access." I found some old
>> >> >> >> >> > KB
>> >> >> >> >> > articles
>> >> >> >> >> > indicating that this problem had come up under Windows XP
>> >> >> >> >> > and
>> >> >> >> >> > was
>> >> >> >> >> > going
>> >> >> >> >> > to
>> >> >> >> >> > be
>> >> >> >> >> > fixed by an upcoming service pack. Why am I getting this
>> >> >> >> >> > error
>> >> >> >> >> > message
>> >> >> >> >> > with
>> >> >> >> >> > Vista Ultimate?
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>